General FAQs
What sizes do your posters come in?
The available sizes are A4 and 12×18. Choose the one that fits your needs, and we will ensure your frame is crafted and delivered to you in the selected size.
What materials are your photos made of?
We use only the finest materials to achieve the highest quality results. The photos are printed on premium-grade, 300gsm matte board, laminated with sparkle lamination sheet which is both durable and fade-resistant. This guarantees that your customized photos will retain its vibrant colors and sharp details for years to come.
What materials are your frames made of?
Our premium luxury frames are crafted from high-quality synthetic materials offering exceptional durability, a refined finish, and a lightweight design, making them perfect for adding a touch of sophistication to any space.
What payment methods are accepted?
We accept nearly all forms of payment including cards, UPI, and COD.
Is shipping free on all orders?
Shipping is free for all prepaid orders. Standard shipping charges apply for COD orders. Prepaid orders allow you to save more.
What is the delivery time for my order?
We do not maintain an inventory of the posters because we offer print-on-demand services.
Processing Time: 1-2 business days (excluding holidays).
- Prepaid Orders – Free Express Shipping – (3 to 7 Days)
- COD Orders – Standard Shipping – (5-10 Days)
Holidays excluded.
What is your policy on returns and refunds?
We take great pride in the quality of our products, and we want you to be delighted with your purchase. If there is an issue with your order, don’t hesitate to get in touch with our customer support team within 2 days of receiving your poster at support@immortalwalls.com, and we will be happy to assist you. For more information, please refer to our detailed return and refund policy on our website.
Do you offer international shipping?
Yes, we ship our frames, including both customized and non-customized options, internationally. We offer shipping to most countries, and our team will ensure your order reaches you safely and securely. Please note that shipping fees and delivery times may vary depending on your location. Additional customs duties, taxes, or fees may also apply and are the responsibility of the buyer.
Do you provide wholesale or bulk order options?
Yes, we offer wholesale and bulk order options for both customized and non-customized frames. If you are interested in placing a large order, please contact our team for assistance with pricing and customization options. You can reach us at support@immortalwalls.com, and we will be happy to help you with your needs.
Is checkout on this website secure?
You can be sure that all the transactions on our website are safe and secure. We use one of the safest payment gateways Razorpay, they provide the highest level of security in every transaction.